At Hcranom, we strive to provide exceptional service and customer satisfaction. However, we understand that there may be instances where you may require a return or refund. This policy outlines our guidelines for returns and refunds for the services we provide, including website development, SEO, social media management, graphic design, and hosting services.
1. Services Eligibility for Refund Due to the nature of our services, refunds may be issued under the following conditions:
- Website Development and Design Services: Refunds may be considered if the project is canceled by you before any work has commenced. If the project is already underway, a partial refund may be issued based on the work completed.
- SEO and Social Media Management Services: These services are ongoing and typically require a long-term commitment. Refunds may be issued if you cancel the service before the start of the first month. After the commencement of the service, refunds are generally not provided.
- Graphic Design Services: Refunds may be considered if the design process has not started. Once design work has commenced, refunds are only provided in exceptional cases, such as failure to meet agreed-upon deliverables.
- Hosting Services: Refunds for hosting services are generally not provided once the service has been activated. However, if you experience significant downtime or service interruptions due to Hcranom’s fault, we may offer a pro-rated refund.
2. Requesting a Refund To request a refund, please contact us within [Insert Number of Days, e.g., 14 days] of the service commencement or issue occurrence. Your request should include:
- Your full name and contact details
- A detailed description of the service provided
- The reason for requesting a refund
We will review your request and respond within [Insert Number of Days, e.g., 7 business days].
3. Refund Processing If a refund is approved, it will be processed using the original method of payment. Please allow [Insert Number of Days, e.g., 10-15 business days] for the refund to appear in your account, depending on your payment provider.
4. Non-Refundable Services The following services are generally non-refundable:
- Any service that has been fully completed and delivered as agreed upon
- Custom services where significant work has already been performed
- Domain registration fees and third-party services that are non-refundable by the provider
5. Modifications and Cancellations
- Modification of Services: If you wish to modify an ongoing service, please contact us as soon as possible. We will do our best to accommodate your request, but additional fees may apply.
- Cancellation of Services: You may cancel an ongoing service at any time by providing written notice to Hcranom. Please note that refunds for canceled services will be handled according to the eligibility criteria outlined above.
6. Contact Us If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Hcranom